1. Product Guarantee
At namycards.shop, we stand by the authenticity and quality of every product we sell. All trading cards, hobby boxes, and cases are guaranteed to be factory-sealed, authentic, and sourced from trusted distributors.
2. Warranty Coverage
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Duration: All products include a 1-year warranty starting from the date of delivery.
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Coverage: This warranty covers manufacturing defects and issues related to product authenticity.
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Exclusions: The warranty does not cover damage caused by:
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Misuse or improper handling.
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Alterations or tampering with packaging.
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Normal wear and tear.
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3. Warranty Claims
If you believe your product is defective or does not meet our guarantee, please follow these steps:
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Contact us at support@namycards.shop with your order number and details of the issue.
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Provide photos or evidence of the defect.
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Our support team will review your claim and provide instructions for return or replacement.
4. Resolution Options
Depending on the situation, we may offer:
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A replacement product (if available).
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A refund for the affected item.
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Store credit for future purchases.
5. Customer Responsibility
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Customers are responsible for returning defective items in their original condition unless otherwise instructed.
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Please retain your proof of purchase, as it is required for all warranty claims.
6. Contact Us
For questions or to initiate a warranty claim, please contact us:
📧 support@namycards.shop
📍 28 Watts St, New York, NY 10013, USA.