1. Return & Refund Eligibility
We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return and refund under the following conditions:
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Return Window: Returns are accepted within 30 days of delivery.
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Condition of Items: Returned items must be unopened, unused, and in original packaging.
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Proof of Purchase: A valid receipt or order confirmation is required.
2. Process for Returns
To initiate a return:
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Contact us at support@namycards.shop with your order number and reason for return.
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We will provide you with return instructions and a return authorization.
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Ship the item(s) back to us within the 30-day window.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Refund Processing Time: Approved refunds will be processed within 3 business days and applied to your original payment method.
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Please note that depending on your bank or card issuer, it may take additional time for funds to appear in your account.
4. Non-Refundable Items
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Products that are opened, damaged, or not in their original condition cannot be refunded.
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Gift cards and promotional items are non-refundable.
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the product was received defective or incorrect.
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If the return is due to our error (wrong item or damaged product), we will cover the return shipping costs.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at support@namycards.shop.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
📧 support@namycards.shop
📍 28 Watts St, New York, NY 10013, USA.